Bad delivery service & poor food quality

On Friday, 27 August 2021, I ordered one of the Nado`s platter through the App from Nanod`s Mall@Carnival. The estimated time of delivery was 18:45 by time of order and I paid upfront. However by 19:25 the food had still not arrived and the restaurant was not picking up my calls. So I decided to go to the restaurant direct to find out what the issue was but had to turn back at the gate because the delivery guy arrived as I was about to exit. The food arrived cold and the wedges were burnt and tasted like ash. I gave feedback on the App and was given two reference numbers which promised that someone will be in touch. Today is 4 days later and no one has called to apologise for the bad service and poor food quality. I guess an apology is too much to ask. Case reference numbers "CAS-583277-Z8G9SO" & "CAS-583234-D3N7H2"

Ronnie Nkoana