Bad customer serving attitude

Dear Nando's Norwood.

Don't push your loyal customers to the point where they NO LONGER CARE!.

I've been to your restaurant the night before last night, getting takeaway order for my long night duty. Things went smooth till the point when my order was ready. I've asked the cashier lady if it's possible to place my order inside one of those paper carrying bags, as my parking spot in the hospital is far from the location of my dinning space for Drs and I was carrying other food for one colleague from Pizza Hot and it's difficult to carry both esp with the brown bag, now here comes the pain! Not only she refused, despite I've introduced me as a healthcare staff (which Mandi's out of all restaurants in SA have previously shown big respect prior to lockdown), and claimed that it's AGAINST NANDO'S POLICY TO ISSUE CARRYING BAGS FOR SMALL ORDERS? Well my order was Two hotpots plus Two full chicken livers? For God sake these are four fragile boxes lady. Despite my efforts to explain to her that (i) last week I was there and ordered half of this and the lady served me have shown better understanding and packed my order in carrying bag, (ii) someone next to me had order full chicken and been given the carrying bag and when asked her why not my orders she gave an excuse that because that's a big order?, (iii) I've asked her to charge me with the cost of bag but she insisted that these bags are not for sale and she can't give it to me because I am NOT ILLEGIBLE.

I've been there a week earlier and I've ordered half of that and asked the lady that time to help by giving me the bag, and that lovely lady agreed.

I hate ***** and it's clearly never Nandos' policy to either discriminate customers based on their skin colour, not to telling lies. I am sure this lady had bad training on how to deal with customers but her action coast me losing one of the liver boxes as dropped from the brown bag while carrying the orders.

I understand that such serving products are limited, but when a customer exhausted all rational to make some one like her, this is really unprofessional.

Based on my slip think her name is NOMA N.