LR
Lebohang R
1 reviews | Active since Dec 2017
14 Nov 2022, 23:32
Bad Customer Service Nandos Sandton City
I went into Nando’s in Sandton City Mall and ordered a takeaway meal, paid and sat down to wait for my order. I noticed as time lapsed that three clients who ordered after me had long received their orders and left. I politely approached the counter and the lady manager asked the other lady, who fumbled around looking for it and couldn’t find it initially, later she says I must wait a bit longer for the wedges and that is when I didn’t understand. I asked for the transaction to be reversed back into my card and the lady manager refused and said she doesn’t want this to go via head office. I insisted, she said I must fill out some form and I realized that she never did reverse the transaction as I have instructed her as I refused to take the cash. She still didn’t and just reprinted the till slip and said I should go. Such horrible service and how is the retailer going to refund me back my money?
Helpful (0)
Replies (4)0
Replies (4)
Nando's's replyOfficial
15 Nov 2022, 13:21Good day Lebohang,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's Customer Care Team
Customer Care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's Customer Care Team
Customer Care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
Nando's's reply15 Nov 2022, 13:21
Official
Good day Lebohang,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's Customer Care Team
Customer Care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's Customer Care Team
Customer Care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
LR
Lebohang R's updateReviewer Update
17 Nov 2022, 08:26Good morning Ayashree , we did not talk the day before about my complain as I did inform you that I was in a meeting with an attorney. I further asked you to ring me again yesterday at 10:00 in the morning of which you didn’t do. Yesterday, a Ntombi rings me , tells me that Nandos Sandton City cannot do card reversal and they need my banking details. I asked her is this the way that Nandos handles customer service complaints? She said she was just tasked to get my banking details and she didn’t know about the complain I had laid. Now you are alleging to have spoken to me when you know it’s not true, what is this?
LR
Lebohang R's update17 Nov 2022, 08:26
Reviewer Update
Good morning Ayashree , we did not talk the day before about my complain as I did inform you that I was in a meeting with an attorney. I further asked you to ring me again yesterday at 10:00 in the morning of which you didn’t do. Yesterday, a Ntombi rings me , tells me that Nandos Sandton City cannot do card reversal and they need my banking details. I asked her is this the way that Nandos handles customer service complaints? She said she was just tasked to get my banking details and she didn’t know about the complain I had laid. Now you are alleging to have spoken to me when you know it’s not true, what is this?
LR
Lebohang R's updateReviewer Update
17 Nov 2022, 08:29The above is the contact I have received thus far and I must admit it is very disappointing as I truly liked the brand and it’s innovation. My complaint was never about a refund but dissatisfaction with the customer service received and felt the company needs to be aware as your staff on the day were nonchalant about their actions. I now understand why, if this is how they handle complaints!
LR
Lebohang R's update17 Nov 2022, 08:29
Reviewer Update
The above is the contact I have received thus far and I must admit it is very disappointing as I truly liked the brand and it’s innovation. My complaint was never about a refund but dissatisfaction with the customer service received and felt the company needs to be aware as your staff on the day were nonchalant about their actions. I now understand why, if this is how they handle complaints!
LR
Lebohang R's updateReviewer Update
26 Nov 2022, 15:55Dear Nandos,
To date you still have not refunded me my money for a meal I didn’t receive nor did you bother to respond to my follow up herein, why ?
To date you still have not refunded me my money for a meal I didn’t receive nor did you bother to respond to my follow up herein, why ?
LR
Lebohang R's update26 Nov 2022, 15:55
Reviewer Update
Dear Nandos,
To date you still have not refunded me my money for a meal I didn’t receive nor did you bother to respond to my follow up herein, why ?
To date you still have not refunded me my money for a meal I didn’t receive nor did you bother to respond to my follow up herein, why ?