Bad customer service at Nandos Jabulani Mall - Obakeng the supervisor

I ordered online and the value of my order was R98 and the receipt number is 3064. On arrival exactly 25 minutes later after placing my order for collection at Nandos Jabulani Mall I was assisted by Sibusiso (Trainee) who could not trace my order on the system. He then called the customer care Centre to trace my order. Luckily he managed to trace it and I was told that there is no green salad. And I insisted that I need my order with the green salad and he told me that he can not process my order if it is incomplete. I further insisted that I need my order with the salad. Whilst talking to him, he left my site to call the stores supervisor by the name of Obakeng. When he approached me, he told me the same thing about the salad. But I insisted that I need my order with the salad a d he said he will not complete my order because they do not have a salad. Whilst we were engaging with this obakeng chap, I was suddenly told that the salad is being prepared and that it might take time before it gets ready. By this time it was about 40 minutes of waiting for an order that could have taken about 15 minute to prepare. The time I spent waiting for the actual order and the time I spent delayed by this obakeng chap and to top it all he doesn't Apologise for the inconvenience and yet he still has the nerve to tell me that it's not his fault that the system had a technical glitch. I then humbly asked him to call me as soon as the order is ready so as to eliminate waiting any further. With an attitude he said he will not call but went ahead and ringed the transaction. We argued for a solid 5 minutes on my request and he insisted that he won't call and that I should Just collect my order after 15 minutes. Mind you, it's almost Ann hour waiting for a R98 order and where I experienced delays which amounted to +1hour. Sibusiso took my numbers and I hoped that he would call but 25 minutes went past without hearing from them but I managed to collect my order which was still delayed beyond the 15 minutes the so called supervisor indicated.

I can not emphasise the importance of customer service enough to the service providers because more than the goods we are buying, we are actually buying the service a d if the service is bad, you will loose a customer. I will appreciate a call from this obakeng chap where he apologies for the attitude he gave me on the day of my order a d I would also recommend that as a supervisor he must lead by example. If he argues with the customer over a simple issue which delayed me and on top of that he is teaching his trainees that it's OK to answer the customer back even when the customer brought a solution to the very problem that was created by the nandos system.