1 reviews | Active since Feb 2020
Bad customer service
On the 18th of March 2021 I bought food at Nandos Heidelberg, I swiped my debit card unfortunately I lost the receipt for me to claim to my company as it was part of the business development. I then called them to request for a print out as I can claim from my company without the receipt, I was told that I need to know the order number, which I tried to memorize and didn't win. They couldn't even use my card details or do further investigations, so it's a loss for me. I'm not happy with their service as I have lost money that I could have claimed back. Please assist with a resolution to this. I waisted my airtime as I was told that they can only help with the order number I don't know if they are lazy to check or what.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity toimprove the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity toimprove the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)