1 reviews | Active since Jun 2018
Bad customer service
I visited the Nandos Long Street branch on Friday the 15th of June and bought food to the value of R213. The first attempt at swiping my card declined on their side but the funds were off my account. I informed the lady who was assisting me but she insisted we try again and one of the amounts will reverse later. Now I'm left with two debits of the same amount on my account and Nandos refuses to reverse one. It's been three weeks already and I'm fed up with their *********** and rude store manager and their non existent client care department. Nandos does not value their customers at all.
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)