Bad bad customer service

We sat waiting for one simple order. A freezo. That's all. Insaw a girl in the corner chatting to another staff memeber at peak time between 18:00 andn19:00. She didn't respond when my order came through butbshhe was in charge of making shakes. We could have been gone long ago but no she was busu socializing at work. Lucky another ofnthe employees came to check oir orders numbers and yelllednat her as to why she was not making it. She must be set right. She is not equipped for that job.