1 reviews | Active since Nov 2014
Bad attitude from the employee.
On the 6th June 2015, I had visited the Nandos with my family at the Sibaya branch. I had placed an order for the following food items, these were: 1 full chicken combo for R174,90, 1 Full chicken combo for R 149.90, 1 Spicy chicken strips and rice. When the meals had arrived, we had found the 8 rolls to be stale. When we brought this to the notice of the employee, he had told us that these rolls were fresh. When I approached him for the second time, he then refused to listen to reason and took back the rolls without reimbursing us with new rolls or any other item. He had mentioned that I was the only unsatisfied customer and he had further mentioned, that if i need to exchange the rolls for even 3 Garlic rolls, we had to pay a separate amount. I feel It was a waste of my money and time, for rolls are not cheap at Nandos. I am a regular customer at Nandos, and this is the first branch that I have experience such attitude.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)