1 reviews | Active since Feb 2017

01 Feb 2017, 07:15

Bad attitude delivery guy

<p>After placing a delivery order Nandos sunway pyramid for lunch , I waited patiently for the delivery guy to come. Suddenly around 45 minutes later, I recieved an annoymous call and I said hello who's this? A man suddenly shout at me : WHERE ARE YOU?! I was stunned and shocked then come to sense that it's probably the nandos delivery guy. I said : Ok. I'm coming out to get the food. And he proceeded to say : YOU KNOW I'VE BEEN WAITING FOR SOME TIME! WHERE ARE YOU?! I calmly said : I was in the room of my house, did you rang the doorbell? He said : I RANG IT ! I said : Sorry, probably the doorbell was not working. (I'm just a college girl staying in my rented hostel room) I feel very bad for making him waited and immediately come out from the house and he gave me the most viscious and deadliess stares, seemed like wanted to throw the bag of food and shouted in front of my hostel :HEY WHERE ARE YOU?! YOU KNOW I'VE WAITED FOR AROUND 30 MINUTES??! I explained to him probably my hostel doorbell not working and apologize. He doesn't seem to care and said it's my problem. I said sorry again and pay him. It's my first time experiencing something like this. It kind of scared me. I always love eating nandos and always save up money and have it when I can afford. Is extremely dissapointing. </p>

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Replies (1)
Nando's
Nando's's reply01 Feb 2017, 10:44
Official

Dear Fjing,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)