1 reviews | Active since Aug 2014
Bad attitude and poor customer service
So, I went to Nandos and placed an order with the manager Ntsako for a quarter chicken, chips and a roll with special request for mild, extra sauce and well done. I went to collect and went back to work and surprise the chicken is not well done, and there is no extra sauce. I immediately called them to let them know and the guy I spoke to gave me a different number to dial to speak to Ntsako and when I called he said I must hold. What really got to me is that I could hear him in the background shouting at the guy asking why he did not tell me that he was busy. Bad customer service and it is not the first time, the last time Ntsako apologised and even gave me his cell phone number so I can put the oredr with him.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)