RN
Refiloe N

1 reviews | Active since Apr 2017

21 Apr 2017, 18:52

Bad attitude

<p>I recently went to Nando's Littleton Centurion the lady by a name of Shonisani assisted us, I greeted her nicely with a smile then she responded with a frown then I greeted again she didn't respond I placed my order she just stood there looking at me without responding then my husband intervined by repeating our order then suddenly she smiled. I'm never going there again to by fast-food if that is the attitude I'm gonna get. They are trained very well when it comes to "Customer Service" I would have given her the same attitude if I wanted, but I know she is there to do her job & she should do it with passion.</p>

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Replies (1)
Nando's
Nando's's reply22 Apr 2017, 14:04
Official

Dear :Refiloe

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team