TH
Tharbit H
1 reviews | Active since Jan 2012
10 Mar 2015, 19:50
Bad Attitude
On Tuesday 10 March 2015 at 17:40 we sat down at Nandos in Rosmead avenue (Kenilworth, Cape Town) after ordering our meals at the counter. My 4yr old child had surgery to he's mouth that afternoon and could only eat soft foods so I bought him a a small mash & gravy at the nearby KFC. We were rudely shouted at by the manager at Nandos named Xolelwa that my child could not eat he's mash on the premises. After a long day with tired and hungry kids we were humiliated by the staff at Nandos in front of all the other customers.I will never go back to that Nandos ever!
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Nando's's replyOfficial
11 Mar 2015, 09:01Hello tharbit,
Thank you for taking the time to submit your complaint through the Hello Peter website.
Thank you for taking the time out to correspond with us. We appreciate your feedback and do apologise for the manner in which you were dealt with. Please note that our Stores do have signage up that informs customers that food purchased outside of the Nandos Stores cannot be consumed in our Stores. This has been reiterated with the Stores and will no longer be allowed.
Once again our apologies for the inconvenienced caused.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays
Thank you for taking the time to submit your complaint through the Hello Peter website.
Thank you for taking the time out to correspond with us. We appreciate your feedback and do apologise for the manner in which you were dealt with. Please note that our Stores do have signage up that informs customers that food purchased outside of the Nandos Stores cannot be consumed in our Stores. This has been reiterated with the Stores and will no longer be allowed.
Once again our apologies for the inconvenienced caused.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays
Best regards,
Nando's's reply11 Mar 2015, 09:01
Official
Hello tharbit,
Thank you for taking the time to submit your complaint through the Hello Peter website.
Thank you for taking the time out to correspond with us. We appreciate your feedback and do apologise for the manner in which you were dealt with. Please note that our Stores do have signage up that informs customers that food purchased outside of the Nandos Stores cannot be consumed in our Stores. This has been reiterated with the Stores and will no longer be allowed.
Once again our apologies for the inconvenienced caused.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays
Thank you for taking the time to submit your complaint through the Hello Peter website.
Thank you for taking the time out to correspond with us. We appreciate your feedback and do apologise for the manner in which you were dealt with. Please note that our Stores do have signage up that informs customers that food purchased outside of the Nandos Stores cannot be consumed in our Stores. This has been reiterated with the Stores and will no longer be allowed.
Once again our apologies for the inconvenienced caused.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays
Best regards,