Asking customers to leave...
<p>I went with my five colleagues for lunch to Nandos Braamfontein today. Since I'm vegan I cannot eat the food on the menu (this branch uses the same brushes for their veg dishes as for their chicken dishes and I have often in the past found chicken residue in my spinache and burgers). My friends each ordered full meals and we sat down to eat together.</p> <p>I brought a salad from home and joined my colleagues for a meal. The "bouncer" Godfrey came and told me to stop eating my lunch and said right of admission is reserved. The manager (Penny Kabii) came and said I cannot continue eating my food. Godfrey then came and asked us to leave while my friends were still eating their food. I see this as a gross misunderstanding of customer service which Nandos is usually good at.</p> <p> </p> <p>My friends and I have been coming to Nando's weekly for a few years now as it is close to our office. We will no longer be able to do so as I cannot eat there. </p> <p> </p> <p>Nandos has a great reputation and for good reason (their veg food is delicious when I eat at other branches who are strict with their food standards and their service is efficient and quick). I only bring this up as the management there should be spoken to in order to not have this blemish on Nandos' reputation get any worse.</p>
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)