1 reviews | Active since Jun 2014
Arrogant behavior of branch manager
Last night i placed a takeway at the Nandos- Florida, as I frequently do. I placed an order for a quarter chicken /Extra hot, chips,roll and requested for extra sauce,as this was a special request. When the order arrvied, I noticed that the chicken was rather dry and no extra sauce had been provided. I requested for extra sauce to be added to the chicken and FELIX instructed me to pay R25 for extra sauce. I then challenged FELIX as to why I need to pay R25, as the reciept reflected that no extra charge was required, and the answer was, all Nandos have decided to stop providing extra sauce to customers. I told FELIX, this is the 1st time i have heard of such a thing as I frequent many of the Nandos franchises around Gauteng,. Being in a manager in the customer services industry, I understand the need for excellant service,as this is what brings the client back, We do not need managers to RUSSELL A CLIENTS FEATHERS before having supper, as it leaves a BAD TASTE. <br> <br> Regards<br> Neeven
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***