Arrogance displayed by Staff member of Nandos situated at Emperors Palace.

I visited Emperors Palace on the 24th November 2022 and they gave me a voucher to use at the Restaurant then I decided to go to Nandos where I was served by Zama who was serving me with attitude. There was a confusion of the money in the voucher wherein I used more than the allocated amount when they where trying to reconcile with the hotel then there was overspending of R96, 00 the how she treated when coming to collect the money was unacceptable. She was very arrogant as if I refuse to pay the money calling some security for me in the hotel as I was expressing my concern on how I do not appreciate her arrogance. I am not happy about the attitude of that lady.

I also request that the control system between the Hotel and Restaurant be improved by ensuring that the loaded money in the voucher card is supported by an evidence to be produced in the restaurant to avoid waking up the clients during their sleep with arrogance demanding settlement