APPLICATION SERVICE
<p>I ordered a meal this evening from Nandos blackheath. Alas, when my order arrived, my cooldrink which i was charged and paid for was missing. I called Blackheath informing them of this. They said they will send their driver to bring it. 12 min have passed already, and probably 120 more minutes will pass. 2 weeks ago, we had to wait 2h30 hours for our order. We are 5min away- at most. When our order eventually arrived it there were 3 strips of chicken in each box with probably 6 tiny veggies. Oh, and a sorry bcoz they delivered our order at the wrong house. It is beyond unacceptable. Hopefully, i will have my drink before midnight today. </p>
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Replies (2)'s updateReviewer Update
16 May 2017, 19:33TITLE: "HORRIBLE SERVICE"
's update16 May 2017, 19:33
Reviewer Update
TITLE: "HORRIBLE SERVICE"
Nando's's replyOfficial
17 May 2017, 16:05There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Best regards,
Nando's's reply17 May 2017, 16:05
Official
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Best regards,