Appaulling delivery and service

I had made 135 rand purchase from nandos malibongwe in randburg. I had asked for pineapple to be added to my wrap and there was non. I ordered a side of halloumi cheese and not only did the give me 5 small cubes but it was burned. My wrap inside the box was half empty and lastly I had logged a complaint on their site more than 48 hours ago to which I have no response.