Appalling Sevice and Brand standards at Nados Pavilion.

Hi

I'm a regular customer at your store and as usual today I went to get myself a "hot pot "meal, everything seemed to be fine until I got to the office and opened my food and realized that it's not the normal amount food in the box. I then called the store and explained it to one of the managers, she told me that she can't help me over the phone and that I should come to the store.

When I got to the store, Slie(manager) came and took the food and didn't apologize for the inconvenience but instead they were busy making a new one in an attempt to perhaps prove me wrong and make me look and feel stupid.

Hlengiwe (manager) was by the scale weighing all the ingredients that go into making a "hot pot" something that has never been done in all of my years of buying at Nados Pavilion. I know that because you guys have an open plan kitchen and food is made in front of us.

So Sli brought the new one to me, and it was the same amount as the 1 I was complaining about. So I told her that I won't accept it because I always get a full box whenever I buy a d a scale has never ever been used,so if they can't rectify their error then I would like a refund back into my card and I want it to reflect now as I will need it to go buy somewhere else.

Hlengiwe then jumped from the kitchen and told Sli "Fine give him his money and let him go" she then asked the bank I use, when she learned that it's Nedbank she realized that she can't send it from her personal account.

Now I want to know if that's part of your procedure because asking for a customer's banking details in an attempt to send the customer's money back sounds very **********, the reason I say that is because I don't know what she's going to do with my details when she gets home.

Hlengiwe was very rude and disrespectful towards in front of a long line of customers waiting to buy, she told me that I can forget about getting my problem solve and If I want to complain, I should be her guest.

As a regular customer at your pavilion branch, I want you to know that Nandos has failed me dismally, the type of Manger such as Hlengiwe will run your company to the ground if she continues to treat customers in this was. You can never tell a customer that you don't care let alone advise them to go send an email.

Sli did her best for it to not get to that bu Hlengiwe was very reluctant to solving the situation at hand. She ended up telling Hlengiwe that she will pay from her own pocket because Hlengiwe could resolve the issue by taking the necessary steps.

I never want to see her at the pavilion store ever or I will post this email on all of my social media sites and also tag Nandos and I will take this to hello Peter and Twitter. I'm not threatening you guys but I just don't want the next person to experience the same bad service I received.

#HLENGIWE MUST GO. I DEMAND AN APOLOGY FROM THE AREA MANAGER FOR PAVILION BECAUSE IT'S THEY FAULT THAT SOMEONE LIKE Hlengiwe was even consided for the managerial position.