1 reviews | Active since Aug 2016
APPALLING SERVICE FROM NANDOS
I am disappointed with the service I got from Nando's Ghandhi Square. I arrived with other customers at 9 am for the current special running till end of July. Instead of Management informing us that they are not yet open because of certain reasons, they let us wait outside in the cold for 45 minutes. After I complained to the head office number only then they advice us that they will open at 10 so I asked why are they not taking orders and we will come back for the food, the unapologetic Lydia The Manager gave me a cold shoulder and just said that they are following procedure from head office. I then asked why at least they don't allow us to queue inside cause its cold, she again gave me the cold same answer. We all didn't want to leave after spending 45 minutes only to come back and be told that you are number 101 so you've missed the special. Can someone from Nando's call me and explain: My number: ********** Itumeleng.
Dear Itumeng,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Dear Itumeng,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)