APPALLING SERVICE BY MANAGEMENT ITSELF!!!!!!

<p>im so disgusted with the service received from the blackheath nandos , i called in at 12:50 to place an order for 4 1/4 chicken meals and then cancelled a roll and chicken for 1. Order was delivered but it was incorrect,but paid for the invoiced order.i then called back as i received wrong order , I was transfered to the store and spoke to Caroline Ragalani , i explained to her my problem and the lady insisted that that- was what i indeed ordered. my issue with that how can she adimantly insist on saying that whereas she didn't take my order? I then asked her to send me my rolls and chips and d said to her that i won't pay for the delivery, but because ive called in for a wrong order, she pretty much assumed taht i was aout to say that i won't be paying for the food. that. i asked her who said that i wasn't going to pay for the food...what was she taking me for??? i then asked her who's her manager-she just held back that information and kept on arghuing with me and then one of my collegues called the head office and managed to speak to the lady by the name of Lindiwe, who was very much helpful and tried to assist band eventually we had to call back to find out if she was winning from her side and she said that she was given the manager's contact no's and they gave out an instruction that our order must be delivered as per our request but Lindiwe was still strugling to get hold of Caroline at the shop after she tried calling her 5 times. now i suggested that i try the store number and conference the call.lucky enough i mangaed to go through and spoke to both the ladies and plead my case. Caroline still sat there and decided to lie still to Lindiwe and i had to interupt and told the correct statement. which Carol still have the odesity to even apologize but Lindiwe at the head office had to be the better person and apologize for all this since we've spent almost an hour on my cellphone!!!!!... i am seriously totally appalled by such a behaviour coming from the so called "store manager" itself..... what is the staff learning from such service rendered by the manager itself??? why are the staff go for customer service training if we're still getting such service from managers as well.... still trying to get my head around such service.........i guess that just food for thought for me right now...</p>