Appalling service
Me and my wife ordered a meal from Nando's Kimberley on 04/01/2019 at 14:42. Our order no was 637 and we were sitting at Table 8. Three other customers arrived after us and were soon munching away on their meals. At about 15:25 I went and queried from the Manager why our order was taking so long and she could not even find it on the system? Then another customer arrived and 5 minutes later was enjoying his meal, we were still waiting! At about 15:35 we went back to the counter and requested a refund from the manager and left the shop! What appalling service and even though after we queried, people were still served before us. Vow never to return to Nando's Kimberley and will definitely start spreading the word!!
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Replies (2)
Nando's's replyOfficial
05 Jan 2019, 10:09Good Day Ivan
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
Nando's's reply05 Jan 2019, 10:09
Official
Good Day Ivan
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
's updateReviewer Update
07 Jan 2019, 15:01Thanks to Mr Aquadro for your prompt response and assistance! Satisfaction restored!!
's update07 Jan 2019, 15:01
Reviewer Update
Thanks to Mr Aquadro for your prompt response and assistance! Satisfaction restored!!