Appalling service!

<p>On the 8th of June I ordered a quarter chicken with 'Peri wedges' take away at Nando's Flora centre helped by Katlego. When arrived at home I realised they got the order wrong by giving me 'Peri chips', so I let it slide. On the 20th of June I ordered the exact same meal and again they did the same wrongdoing. I called the manager (Ofentse) and raised my humble concern on this and he politely apologised. Now on the 22nd June again I ordered the same meal and mu partner added a chocolate pudding, they got the 'Peri wedges' correct this time, but my partner told them the pudding smells burnt and Katlego said that's normal. When we arrived home we opened the package and it was veritably burnt. We was fuming with anger and irritation so my partner called the shop to speak to the manager whom when she asked what his name is, he refused to give me his name saying and I quote : "It does not matter what his name is". That was the most disgusting and beyond unprofessional way to speak to a customer. We then went back to the shop at 22:00 to confront him, his colleague then told us his name is ‘Vitality’. The level of incompetency and lack of customer service was ********** from him. We calmly confronted him and told him that he was very rude on the phone, he then responded by saying he was protecting himself. How do you protect yourself when a customer is calling you on the work landline asking to speak to the manager on duty and then refuse to give your name as my partner told him. I mean it's not as though I called him on his personal phone. Vitality had no sense of empathy for me (the customer) nor the company. He made so many childish, and unnecessary excuses we couldn't continue speaking to such an imbecile who lacks any form of interaction s****s humans(excuse me for saying that). The employee that helped exchange the pudding was Grace who was more apologetic than her manager. We are never going back to that horrifying branch again. I strongly suggest you change the manager and train your staff adequately.</p>