Appalling experience

After attending my favourite Nandos branch I don’t know if I will be returning. The least of the issues were spending 25 minutes in the drive thru. The worst part was shouting to get attention and on arrival found an attendant who looked like I had disturbed her dinner. Hands full of grease and food who eventually managed to get my order. Handing me the card machine that nearly slipped out her hands due to the grease was sickening. Then giving it to me to put my card in which didn’t work so I had to use another card after the server had handled both my cards to my horror with the same unwiped greasy hands. I couldn’t even put my cards back in my wallet. This was so gross I couldn’t even eat my food. Th last who packed the food had no interest whatsoever with a poor attitude. Being the better of all nandos and one I frequent often I was disgusted and ashamed. I contacted them and I got an email from their customer care team over a week ago who asked for my phone number in order to address the issue, as I said that was a week ago. Poor service delivery, poor customer care. I guess I’ll just find a new branch or rather a substitute in future. Calistos in melrose have a far superior taste and quality of chicken. A lot more value for money. Nandos should up their game unless they want to become a low end food chain.