Appalling And unhygienic service

<p>Went to Nandos in Grassy Park yesterday, 17 September and couldn't believe the service and unhygienic displayef by this branch. </p> <p> </p> <p>Called through about 5 minutes before to discuss the entertainer vouchers with the in store manager. </p> <p> </p> <p>Upon arrival, the manager advised I would need to wait while he called the actual manager to clarify how the vouchers worked. </p> <p>While waiting about 10/15 minutes at the front area, I saw a rat/ mouse run on the front counter and down the side of the dessert fridge. I then flagged with the manager as well the female staff in front, only to be met with a very unusual reaction. The female staff casually walked away and the male "manager" looked everywhere else, other than where I was pointing and the rodent was running. </p> <p> </p> <p>After much back and forth, the on site manager didn't know how to process the vouchers, which had us waiting for another 10 minutes. Upon seeing my irritation, he ran out front to meet with the actual manager. She came in to swiftly assist. She did however look highly unhygienic and full of bruises. I have also then explained the rat/ mouse situation to which she rep****, "Rentakil was supposed to have come out", which mean this is not an isolated incident.</p> <p> </p> <p>How can a fast food establishment which is filled with rodents, still be open?</p> <p>With the high prices of meals, you can't seriously expect your customers to accept such appalling service?</p> <p> </p> <p>I would love to hear from Nandos head office or even the store owner. </p> <p> </p> <p>Looking forward to to the reply. </p>