1 reviews | Active since Jun 2017
Appaling Service
<p>Last night 21st of June 2017 I took my family to Nandos Maponya Mall for dinner and when we arrived firstly waited in line to be seated considering that they have a BIG sign at the entrance stating that you need to wait to be seated, needless to say that did not happen so we chose to seat our selves, the table was very dirty and the waiters were just walking past us not offering to wipe or clean the table until my sister proceeded to order directly at the counter and requested that can someone please come clean our table. When the waiter finally decided to grace us with her presence and bring our food the meat was not even well cooked and was still raw on the inside,I asked (Sarah) our waiter if we could have sauces as there was none on our table she rudely said we should get our own sauces from the opposite table and simply walked away, as shocked as we all were we proceeded to have our family dinner. After eating we asked her to please provide us with doggy bags as we didnt finish our food,and now a diffrent waiter brought us the bags and litterally threw them onto the table without saying anything and walked away, I was shocked and distraught after hoping to spend a great evening with my family and spending over R400 for dinner we recieved such terrible service from Nandos. My family and I have been loyal Nandos patrons for years however after the service we recieved last night, we will not be going back to Nandos especially the one at Maponya Mall.</p>
Dear Bongani
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Dear Bongani
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
