An Apathetic Bunch of ******!!

<p>So, I went into Nandos in Northdale, Pietermaritzburg to order a kiddies meal for my niece while her Dad went to KFC for the rest of meal. I ordered a wings kiddies meal but then realised that it would not be enough for her. In order to complete her meal, I further ordered a kiddies burger as anything more would have been too much for her. To my surprise, I was then told that I could not purchase the kiddies burger but had to buy an entire meal just get the kiddies burger (which I ended buying in addition)!! When I queried with the store manager, he was apathetic in his response...using the line 'it is not on the computer so I had to buy an entire meal just to get the kiddies burger. I then called the 'helpline' (which was not helpful at all). I called the line and spoke to a polite lady by the name of Palesa. Unfortunately, she gave me the same line. In frustration, I asked to be contacted by her manager's manager. Let's see if that happens.</p> <p> </p> <p>My concern is that I believe that Nandos is acting against the CPA (or at the very least the spirit of the CPA) where I am induced to pay more for a product beause it is a 'combo'. I was fully preapred to pay for the individual item but I was ********** by their selling proposition with the argument that it was a combo and they could not sell it individually.</p> <p> </p> <p>I have to admit that dealing with an international organisation such as KFC is such a pleasure (and its not about free meals etc.), but they actually don't let you hang up until you are satisfied as a consumer. I guess that KFC will get more of my family's business...they actually go the extra mile and are not as dogmatic as the local Nandos.</p> <p> </p> <p>FYI, the Nandos organisation in the UK are not as apathetic as the local business! I guess that the believe that South Africans don't understand their rights and even good customer service!!! </p>