BM
Bonolo M

1 reviews | Active since Dec 2016

24 Aug 2017, 13:52

Almost died of hunger

Our initial delivery took very long that we had to call and find out ETA. Opening 1 of the "pap and relish" and there was a tables**** of relish, called back and the manager (Fistos) said he'd send extra relish. The delivery took an hour and half and several calls to Nando's, Fistos only called to follow up after i'd called 3 times already. The level of service i received from Nando's was really appalling and i will be making everyone aware of this.

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Replies (1)
Nando's
Nando's's reply29 Aug 2017, 10:59
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)