1 reviews | Active since Mar 2011
Almost an hour waiting for an order & bad attitude
I ordered food at the restaurant on Saturday at 17:51. I and my daughter went to sit at an upper level. At around 18:30 our order was not ready, but orders way after us were being called. The table were chose was full of dirty plates and when we asked a waitress Peggy she said she would come clean it but she didn't bother. I saw another waitress Kwena some ten minutes down the line and she was cleaning a table next to us, with no patrons. I asked her nicely to clean our table ONCE SHE IS DONE with the one she was busy with. And suddenly she gave me this angry look, she even sighed and in an angry manner came to our table and quickly took the plates. She did not wipe the table, left and never came back. Now I am also waiting for our order then decided to speak to the manager who promised to sort the situation out. Peggy said if we want our order in time we must NOT sit on the upper level of the restaurant, they never have issues with customers on the lower level. Kwena then gave me an advice, yelling at me \ next time you find a dirty table avoid it
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***