All I wanted was chicken and Morena understood me.

Where do I start? Called Nandos ( *** ) @ 18:53 and spoke to Velile ( Carlton Centre ) who told me " Systems are offline " and advised I should press option 2 to get assitance, and then I called again, came across Portia ( National Call Centre ) who also told me " Systems are offline " with a very rude tone, then Kagiso told me I should press option 1 and dropped a call on me, called again and spoke to Morena who is such a gent, picked up my details in a wink. The rest are a bunch of fools who do not deserve to be associated with Nandos, they work to be paid, not to serve. Hats off to Morena, pathetic service to Velile, Portia and Kagiso.

Morena should no longer take calls but train his colleagues about customer service, customer experience, empathy etiquette so that everyone knows the best practices. He is levels above the initial punks I spoke to.