Account charged but food not delivered

Ordered food at 12h59 online. 20 minutes later i call the call centre they tell me i put in the wrong delivery address (even though i put in the correct one) and they tell me to contact the Lambton Nandos directly to rectify it. I called 3 times and the phone just rings. No one is answering. I call the call centre again this time they tell me the address is fine but unfortunately my order has no order number, I'm told to hold the line as they also attempt to get hold of the store. Minutes later they say they'll call me after 5 minutes as they're also struggling to get hold of Nandos lambton. My account has already been charged R252 but there is no order number and 45 minutes later no food either! This is the same bad service i received a while ago when i stopped ordering from Nandos. I regret coming back