NZ
Noxolo Z

1 reviews | Active since May 2019

04 Jun 2019, 14:58

Accident caused by the Nandos non Roady worthy motor bike!!! I want my R5000 access

on the 26th of May I was hit by a Nandos delivery motor bike. Driver working for a Nandos in Eldorado Park. I was driving a mercedes benz C ********** courtesy car. I was approaching the robots at the Golden highway and union road, it was not working, so it was a stop and go. I stopped and waited for the other cars to pass. When it was my turn to go, from nowhere there was a motor bike coming from my left wanting to turn to my right, and already the car was in motion that’s when the accident happened. The motor bike was on the left lane, as the lane he was at was not turning but going straight so he missed his lane and he forced himself on my right lane. The Nando driver refused to go to the police station and report the incident and when i spoke to the store manager i was told that he will not pay even a cent since the driver was temporally employed. the Nando driver was using a non SA driving license his motor bike disc had expired which means it was not road worthy. I need Nandos to pay back the excess of R5000 that i had to pay to the insures for their non road worthy delivery motor bike. I have heard nothing back from this driver and I feel Nandos is responsible for their staff and should take responsibility and refund me.

0
Replies (2)
Nando's
Nando's's reply04 Jun 2019, 16:53
Official
 
Good Day  Noxolo Zwane

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. 
 
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. 
 
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. 
 
PERi-PERily yours, 
 
The Nando's customer care team 
 
Customer care:              *** 
Operating hours:           Monday – Sunday, 9am – 10pm (Including public holidays) 
NZ
Noxolo Z's update24 Jun 2019, 09:42
Reviewer Update
Good day

on the 5th of June i was contacted by one of your customer service agent, his name was Ashley and he requested that i send him the case number, pictures and all other evident. he said they will contact me with further feedback but till this day no one from Nandos has contacted me and I'm sure Joseph is still driving without an SA License and non-roadworthy motor bike.