Absolutely Disgusting Service at Nando’s Mount Edgecombe

I’m beyond disappointed with the service I received at Nando’s Mount Edgecombe. I specifically requested extra sauce for my meal, yet my request was blatantly ignored.

Before leaving with my order, I even asked the lady at the counter if the meal had the extra sauce I requested, and she assured me it did. However, when I opened my food (as per the picture I’ve included), there was no sign of extra sauce—none at all!

What is the point of offering customization if your staff are incapable of delivering it? It’s shocking to see such disgusting behavior and incompetence from a well-known brand like Nando’s.

This experience has completely eroded my trust in your branch. I strongly urge management to address this issue and ensure customers don’t have to deal with such poor service again.

Let me know if you’d like further adjustments!