⸻ Absolutely Appalling Service from Nando’s Eldoraigne!

Absolutely Appalling Service from Nando’s Eldoraigne!

I am beyond disappointed and frankly disgusted by the ongoing poor service from Nando’s Eldoraigne.

On 11 May 2025, I placed an order for delivery (receipt attached) totaling R796.00. Not only was the order incomplete, but what we did receive was a health hazard.

Missing from the order: • 1 Peri Wedges Sharing • 1 Quarter Chicken • Salad dressing

To make matters worse, the chicken fillets we did receive were raw—a completely unacceptable and dangerous lapse in food safety!

I attempted to contact your Customer Care line, and was repeatedly transferred with no resolution, eventually being cut off. The fact that there is no way to contact the Eldoraigne branch directly is just another layer of frustration in what was already a completely unsatisfactory experience.

And here’s the worst part: this is not the first time this has happened. One would think that after numerous complaints, there would be some improvement. Clearly, customer care and quality control are not priorities for your team.

I expect a full refund and an immediate apology. Your reference number for this complaint is CAS-566086-C6T9J4

Sort this out. Enough is enough