1 reviews | Active since Jan 2015
About 2 hours and no contact even after my request
I placed an order. 45 minutes later I am contacted to say the driver is on his way and just confirming the address. Later on, one and a half hours after my order was placed I called in, got through to the Blackheat call centre, I was put through to a manager (his name is Mtha****), I aired my grievances and was told that they will contact the branch directly and get a manager on duty to contacyme. I explicitly requested this and it has been over 24 hours now. Eventually when the driver came through about 30 mins later I found out no one told him to bring change for my cash which I had excplicitely requested. Further more I told him to let the manager know about my issue and for me to be contacted by him/her, to no avail. I am a really and loyal customer an feel that this is no way to be treated .
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)