7 days later still not food

I ordered from Nandos on the App 01 Nov from the long street store in Cape Town CBD , 7 days ago , Still have not been delivered.

Placed the order at 10am for delivery at 12 , when at 12.15 I saw no movement on the app I started calling , Called for 3 hours , Customer Care / head office and store I was told they will investigate where my food was. Then the app adjusted my order to show delivered , total lie , they have a way to make there system show delivered even though I have not received any food, very concerning .

All I received were calls to say sorry , the blame got passed from the App , to the store manager then to the driver who apparently collected food but it never ever made it to me .

I have logged tickets , spent airtime calling , promises of a credit / refund something but of course this has not happened .

It is very sad as Nandos already charges you extra fee on the App and I paid a delivery fee , to have paid for something and to have received anything just shows you how *****ed companies can be and care about the customers.