1 reviews | Active since Feb 2014
50(fifty) minute take-away order
Arrived at the new Jean Center at 19:25. Walked into the already packed Nandos there and placed my order at 19:31. Paid and sat down with the other customers and waited. Numbers were being called out in random order - 10, 17, 11 and so forth. at 20:00 I was still calm, but hungry, very hungry. Drive-through orders were flying off the list while walk-ins were waiting. At 20:22 I finally received my order of a Lemon & Herb burger and wrap. <br> Got home in 5 minutes, chips were fresh and hot, while the burger and wrap were luke-warm. Started to eat and noticed that my burger was hot, and the wrap was extra hot Peri-Peri when both were ordered Lemon & Herb and labeled Lemon & Herb. To wait 50 minutes for a take-away order, that is still incorrect, is not acceptable.<br> I wont be going back any time soon.
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS - 60812
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS - 60812
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)
