MD
Marvin D

1 reviews | Active since Sept 2016

23 Sept 2016, 13:20

- 5 stars

<p>I went the branch in Canal Walk Cape Town, ordered a 1/4 chicken breast (mild xtra sauce) chips + garlic roll; full livers ;side chips and Lipton Ice tea peach (2016-09-22 Order no 53). When I got back to the office I was missing a regular peri chips, then called and the Manager (Jabu/Jospeh) said I could collect the chips the next day 2016-09-23 which I did.</p> <p> </p> <p>I also placed another order 1/4 chicken breast (Lemon + herb extra sauce) chips + garlic roll (order no 18), waited a while because the staff were waiting on a 1/4 chicken breast (Lemon + herb extra sauce) and when I got back to the office I got a ¼ chicken leg (mild). This happens on a regular basis at this specific store and It’s unacceptable like phone orders always being captured incorrectly by the Manager/Staff. Trust me there a lot more where that came from, giving a pregnant woman undercooked chicken liver?</p> <p> </p> <p>I am making you aware of this pathetic service especially when the Nandos franchise hasn’t exactly got the most competitive pricing in the market.</p>

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Replies (1)
Nando's
Nando's's reply27 Sept 2016, 16:54
Official

We encourage our customers to provide feedback on their experiences at Nando’s restaurants and appreciate your feedback on the Hello Peter website. We have directed your input to the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***