SH
SHARARA H
1 reviews | Active since Mar 2015
18 Dec 2015, 10:08
45MIN WAIT FOR FOOD , DISPLEASED
MY FAMILY OF 10 ARRIVED AT NANDOS IN GLEN ACRES LASTNIGHT (17/12/15) FOR SUPPER , WE PLACED OUR ORDER AT 7.25PM DRINKS (THEY HAD NO HOT BEVERAGES AVAILABLE), MAIN COURSE AND STARTERS ALL AT THE SAME TIME. WE WAITED 15MINS BEFORE OUR DRINKS COULD ARRIVE AND AND ADDITIONAL 45MINS FOR OUR CHICKEN TO FINALLY ARRIVE AT 8.20PM , JUST THE CHICKEN ARRIVES EXCLUDING THE STARTERS AND ROLLS A GOOD 10MINS LATER DOES THE ROLLS ARRIVED WITH FROZEN BUTTER WHICH WE COULD NOT SPREAD ON THE ROLLS , THE LASTLY THE STARTERS FINALLY ARRIVE AFTER THE CHICKEN HAD GOTTEN COLD . WHEN WE ASKED FOR THE MANAGER SHE DID COME AFTER MINS OF WAITING AND OFFERED NO SOLUTION OR ASSISTANCE TO RESOLVE THE ISSUES . DISGUSTED
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Nando's's replyOfficial
18 Dec 2015, 13:34Hello sharara,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Nando's's reply18 Dec 2015, 13:34
Official
Hello sharara,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)