MA
Mohammed A

1 reviews | Active since Oct 2013

17 Mar 2018, 21:13

45 minutes for 2 cold burgers

Terrible experience. My wife and I went for lunch to Nandos Pavilion today. We placed an order for 2 burgers at 2:29pm. At 2:50pm i enquired about the food and was told it's going to be 2 minutes more. At 3pm I enquired again and was told it's on the way to my table. It only arrived at my table at 3:15pm. It was extremely cold and looked like someone sat on it. Disappointed with the pathetic service

0
Replies (1)
Nando's
Nando's's reply18 Mar 2018, 13:02
Official

Good day.

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team