1 reviews | Active since Nov 2012
3 TIMES IN TWO DAYS YOU GET AN ORDER WRONG OR DELIVER LATE
I am LIVID. 3 TIMES. Three times in a row do we get appalling service from Nando's at the company I work at. I believe in the rule of threes and honestly this was the last straw. And that takes a lot for me to say this since I love your food.
Yesterday we placed an order telephonically to collect at the Adderley branch and when we collected the order, we realised upon our return that they forgot one of our meal's quarter chicken. So we phone and get told we must go and fetch the chicken, even though the store made the error. We couldn't go back since our lunch was over. Then after a lengthy telephonic back and forth with the Store Manager, he promised to deliver a fresh replacement meal today at 12:30... It never arrived.
Yesterday around 3pm another colleague of mine placed an online order from the Gardens branch. She also spoke to them multiple times on the phone asking WHERE the food is since there was a massive delay, and eventually it arrived 4:40pm. No updates, no apologies, no follow ups.
Today, one our MDs ordered Nandos via the order-in app. The food eventually arrived and guess what... they forgot her chips. This was ALSO from your Adderley branch.
We are SICK of losing money and of your shocking attitude towards providing proper customer service. 5 staff members of this company no longer wants to support you. I expect the Regional Manager to contact me please to resolve this, since this is inexcusable.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's Customer Care Team
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's Customer Care Team
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)