2nd visit to nandos n1 city , dissapointed both ti

Today I place a phone order through to Nandos N1 city at 2:00 pm , I gave my order to the Manager Altus , he took my order down and advised me that it would be done in 12 minutes, so I got there before 12 mins preparation time and stood in a very long line only to find out my order was never place and my meal was not even prepared, now normally i wouldn't't care about such a thing but i placed the order at work, I have only a 30mins lunch break and 22mins later i still never had something to eat for lunch . so i went over to steers ordered there and got back to work 10mins late and my company doesn't like people coming late so i was inconvenienced. This would have been ok if it was the first time experiencing bad service from a restaurant because look sometimes it does happen and you shouldn't't moan about it but it happened to me twice and iv'e only ever been to nandos n1 city twice before . My first bad experience was i ordered a pita without mayo and i got a pita with a patty and nothing else - instead of without mayo they decided not to add any salad or sauce. thanks n1 city mall next time ill go to n1 city value centre. <br> <br>