1 reviews | Active since Jun 2017
2 orders messed up over the weekend
<p>On the 24 June 2017 14:24 at I ordered the following via Mr Delivery (Nandos Adderley Street Cape Town) 2 Burgers, 1 with extra Pine / Cheese, the other with extra Cheese, Sharing Peri Peri Wedges, 2 Perinaise Dips, </p> <p>The order came, and there was no extra's on the Burgers, a small plain wedges, and 2 Creamy Dips.</p> <p> </p> <p>Then the 25th again I placed an order via Mr Delivery, at 15:16, 2 Burgers, 1 with extra Pine / Cheese, the other with extra Cheese, Sharing Peri Peri Wedges, 2 Perinaise Dips, 1 livers, Quater Chicken and single Coleslaw. The order came and I did not check it, however everything else was correct, but once again they gave No extra's on the burgers, a small plain wedges and 2 creamy sauces.</p> <p> </p> <p>I logged a complaint with Nandos, and the customer care contacted me yesterday. Then I get a call form the Nandos Adderley Street branch to tell me that Mr Delivery sent the order to them incorrectly. HOW THE HELL IS THAT POSSIBLE! I compared my online order with the slip and it matched. And if it was different I would have paid for a small wedges, and the extra's on the burgers would not have been charged for.</p> <p>Mr Delivery came back to me to apologise however it is not there mistake. </p> <p>I am never eating at Nandos again, I am going to make a point of tell all my family and friend of my experience. I am still extremely upset that they passed this mess up to Mr Delivery. It is not right.</p> <p> </p> <p>Kind Regards</p> <p>Sean</p>
Dear Sean,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Dear Sean,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)