1 reviews | Active since Jul 2018
2 hours for deivery is not acceptable
Order 2022 was placed on the 30/07 at the Waterfall Branch in Johannesburg (Midrand) .
The order took 2 hours to be delivered ! I called to track the order for the first time after 1 hour and 20 minutes . I was told that the manager would call me back with feedback(which didn't happen) .
I called back 15 minutes later. First I was put on hold while the manager tried to call the driver . And I was thereafter told that the diver was almost at my home and would arrive "any minute".
The order was placed at 6:10 . The driver arrived at 8:10 .
When the food finally arrived , the gravy from the order had leaked thru the packet and ripped the packet, and the food was icey cold . And the driver had no explanation as to why the order took 2 hours !
The order was placed at this branch , because for some obscure reason , we expected a better service .
Dear Stephanie,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm Including public holidays)
Dear Stephanie,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm Including public holidays)