2 hour wait
Tonight was on of the most upsetting evenings in a long time. I called your sarnia branch for delivery just after 5pm. My number was 7391. Very professional and helpful and when I decided to rather change the order to kiddies meals he told me to call again press two and speak to the branch. I did this and you could immediately hear the irritation in her voice and she kept talking to someone. Eventually after an hour and a half I tried calling and she was clearly pretending she couldn't hear me. When I called back again I got cut off. So I called your call center to ask him to cancel. The poor driver arrived here after two hours and I really feel awful for him driving around and getting no tips because of negligence. I asked him to cancel the order. I refuse to pay R256 after a two hour wait. I was already cooking dinner for my 5 year old and my 2 year old went to bed on an empty stomach he was too exhausted to wait. My husband was so angry he went to bed and I got the brunt of the entire thing. Such a nice call centre and professional way of taking orders but the staff in your branch are going to ruin your business. My husband eventually got hold of your branch before your driver arrived and asked for a manager he was told there was no manager on duty and they would get them to call him back. Needless to say we still waiting for the call. South Africa is letting you down. I have eaten in the UK nandos and wow what a difference. Very sad that such a great brand can be so *****ed by incompetence.
Ola, howzit! Your order from Nando's Sarnia is in the kitchen & should be in your hands around 18:05. Your order number is 7391/137382. For queries call: ********** . 17.15.
Driver arrived around 19.20
The last phone call made to the branch was at 19.24 where my husband requested a call from a manager and NO call was forthcoming
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)