SM
Sameera M

1 reviews | Active since May 2013

27 Jul 2018, 13:35

2 hour delivery and no feedback

I am so disgusted to be writing another pathetic review for Nandos.

I placed an order for our office at 11.20 am. It is now 1.30pm and there is no delivery. How is this even acceptable?

Your call center and store system DOES NOT WOR****! The call center could not get a hold of your Sandton city store for 2 hours!!!! And the part that guts me the most is that nobody calls you back with feedback.

If you are going to call me back to say sorry... you will improve your service. Please don't waste your time or mine because pathetic service like yours takes a miracle to change

0
Replies (1)
Nando's
Nando's's reply27 Jul 2018, 15:28
Official

Good Day Sam

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Kind Regards

Musa Skosana