1 reviews | Active since Jun 2017
15 minutes at a time.
<p>I placed an order for delivery over a telephone call, around 17.15. </p> <p>After taking 15 minutes on the call just to verify my address, being passed from one person to the next my order was placed. </p> <p> </p> <p>I was told it would take 60-90 minutes. </p> <p> </p> <p>I patiently waited... once 2 hours had passed I thought I'd call to see if it was still on its way. </p> <p> </p> <p>I got told by the person that picked up the phone that they are not customer service and cannot help me - transferred to an extension where I was on hold for an additional 15 minutes until my call was dropped. </p> <p>I called back, asked if I could pick up my order, got put on hold for another 15 minutes. The call was dropped. </p> <p> </p> <p>I called back a third time - got told the customer service line again and transferred. </p> <p>Held for 15 minutes and then the call was dropped. </p> <p> </p> <p>I eat quite often from this store, however I am very disappointed with the poor service and lack of professionalism. </p> <p> </p> <p>Samantha</p> <p> </p> <p> </p>
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)