SM
Stellah M
1 reviews | Active since May 2016
16 May 2016, 13:06
1 hour later still waiting for delivery
<p>I ordered food from call centre and food was expected to be delivered at 14h02 and by now 15h02 no delivery.The shop is less than a kilometere from the office.I called the call centre more than 3 tmes they keep on saying I must expect the food any minute but an extra hour later nothing</p> <p> </p> <p>This is very dissapointing since I had clients and I promised them lunch and now they are hungry.</p> <p> </p> <p>Calling more than once and being kept on hold saying they are checking my order and will cget back to me and till now no response</p>
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Nando's's replyOfficial
16 May 2016, 15:32There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Nando's's reply16 May 2016, 15:32
Official
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)