1 reviews | Active since Jul 2014
1 hour later and the order is lost somewhere
<p>I made an order at about 19:44 and its now over an hour and no order has arrived. The driver called and said he is at my door but he was not and gave me a wrong street name and its a surprise cause my records are available at the nandos system. I have a 2 yr old who is waiting till this time for food and she is sleepy. My fianceis injured and cannot cook nor move and we are hungry.I tried calling the store and there has not been any response. I called back the driver but he was rude and told me its not his problem but the person who took the order. </p>
Only now at 20:55 my food arrives and my daughter is even sleeping.
Only now at 20:55 my food arrives and my daughter is even sleeping.
This is rather the worst day of my life. Now the driver drove back to kempton park cause the order was incomplete and I still haven't eaten. And as I type I await the driver to come back. Suppose nandos are only good with adverts.
This is rather the worst day of my life. Now the driver drove back to kempton park cause the order was incomplete and I still haven't eaten. And as I type I await the driver to come back. Suppose nandos are only good with adverts.
Wow 10 min Long call from the manager on duty asking me to get the food tmrw for free whilst I have paid full amount for the food. The driver's phone is off and I had to call nandos in order for them to suggest that I sleep hungry and yes I am sleeping hungry because of poor and very poor customer services. I am very and extremely dissapointed .and I am definitely going to take legal actions against nandos cause i paid in full for the meal and I am sleeping without eating
Wow 10 min Long call from the manager on duty asking me to get the food tmrw for free whilst I have paid full amount for the food. The driver's phone is off and I had to call nandos in order for them to suggest that I sleep hungry and yes I am sleeping hungry because of poor and very poor customer services. I am very and extremely dissapointed .and I am definitely going to take legal actions against nandos cause i paid in full for the meal and I am sleeping without eating
I have since not been assisted by the nandos team nor customer care nor the manager nor I have been refunded or given a meal or whatsoever.
I have since not been assisted by the nandos team nor customer care nor the manager nor I have been refunded or given a meal or whatsoever.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. We do apologise for the delay in response, due to a technical error. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. We do apologise for the delay in response, due to a technical error. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Good day
I have an overall view that this matter was not taken light . I would want to thank the owner of the branch of nandos involved for reaching out to me to extend his apologies for the inconvenience and also thanks the cistomer care service team for their hard work in ensuring that they resolve this matter and compensate me as such. Lastly, thanks to the area branch manager in kempton park for again reaching out to me and making sure that necessary steps be taken to restore the dignity of nandos stores. I thank you all for acknowledgment of this misconduct and acting up to it.
Good day
I have an overall view that this matter was not taken light . I would want to thank the owner of the branch of nandos involved for reaching out to me to extend his apologies for the inconvenience and also thanks the cistomer care service team for their hard work in ensuring that they resolve this matter and compensate me as such. Lastly, thanks to the area branch manager in kempton park for again reaching out to me and making sure that necessary steps be taken to restore the dignity of nandos stores. I thank you all for acknowledgment of this misconduct and acting up to it.