NAMSHI - did not refund in months

Dear NAMSHI Customer Service, I am extremely disappointed and frustrated with the lack of resolution regarding my refund for a purchase I made from your online store. I have been waiting for months and have received generic responses that do not address my concerns or provide any concrete information on the refund process. I find it unacceptable that after several months, I still haven't received my refund. This lack of transparency and effective communication has left me feeling dissatisfied with the overall customer service experience. I believe potential customers should be aware of these difficulties when dealing with NAMSHI. I hope you will take immediate action to resolve this matter. I expect a clear plan of action with a definitive timeline for when I can expect my refund. Please provide a follow-up response within 48 hours to address this issue. Sincerely, Preona