Unhappy Namola+ paying member....Access Denied!!!

Hi there...I have been a Namola free app user for many years with good satisfaction....that was UNTILL late 2022/early 2023 I decided to upgrade to Namola Plus(for the family membership) which hopefully would be money worth spending esp in the situation the country currently finds itself in. To initiate the process, It took me countless calls and frustrations to get someone who at Namola or Dstv to assist with exactly the process to commence payment and get the service for my family(BTW being a DSTV member allows for a decent discount). My frustrations were only resolved after HELLO. PETER got the Ceo to assist due to my insistence FOR HIS ATTENTION. Up till then the call centre agents and their Team Leaders were most un helpful...let alone the Floor Managers who were always not available....hence the need for the CEO MR Adolphs who immediately telefonically contacted me after Hello.Peter and eventually had my problem sorted out in minutes. This was after him delegating a competent agent to assist me after my countless calls to Namola with many unhelpful agents ready to palm one off to DSTV since we were to get a benefit discount Dstv. THAT WAS CHAPTER ONE FOR THE MUCH PROMOTED NAMOLA PLUS AND ITS BENEFITS.

Having been a new member Namola+ for the past number of months as a paying member for us as a family of 5 , *THERE HAS ALWAYS BEEN A CONCERN ABOUT WHO THE NAMOLA AGENT WOULD SEND OUT TO ME OR FAMILY MEMBERS IN CASE OF EMERGENCY SITUATION where our safety was at risk. SINCE THAT KIND OF ASSISTANCE was an important selling point for me initially....I still do promote Namola using that aspect to friends and family....but not sure for how long still. During the 1st quarter of 2023 my son's Polo vehicle was bady bumped by an over taking vehicle on the Bottelary Rd in Cape Town. He fortunately thank God was not injured...When we ask assistance nothing of any worth came from our membership eventho my son and I insisted that an armed response needed to get to the scene for safety reasons - informal housing was fairly closeby. There was also no facilitation of emergency authorities at the scene for for more than 2 hours till we left the scene...Earlier on that day it meant me coming across cape town to ensure safety of my son....Nobody could tell me who the AR responsible company in the area was.

THE LAST PART OF MY IMPORTANT CONCERN IS ...since early June 2023 I am struggling to get Namola to give me reasons why the smart phone of my wife is not located in meters of the position given by Namola with her location ...on the contrary your Namola Agents gave her location 2 to 3 kilometers away from where trully she truly is. The Namola agents have given many potential reasons till eventually them saying it will be excalated to the TECH guys more than 4 mnths ago I have on this problem made numerous calls about the matter ...instead they would send a mail to confirm that they still busy with the matter...REALLY 4/5 MNTHS.

I HAVE ASKED THE NAMOLA AGENTS ....TEAM LEADERS ....and lately the Product Manager to pass my email to the CEO Adolphs but to no avail....I have tried getting his email all over ...no one is prepared to release it and its also not available on the social media nor Linkin ....surely any mail can be screened by his PA but surely albeit access nto his office for such an important service....One feels as if you left to the wolves when at any time two of the above could be real life emergencies.....THESE TWO WERE A DISMAL FAILURES.

IN SHORT MY MEMBERSHIP WITH NAMOLA+ THUS FAR HAS BEEN ONE BIG HEADACHE AND NOT SURE OF THE SERVICE AND ITS QUALITY RENDERED.